FAQs – HOA Violations


What rules apply to homeowners and residents?  Painters Ridge residents are requried to maintain certain community standards, which can be found in the Painters Ridge Design Standards & Guidelines.  The Painters Ridge (PR) Board is responsible for enforcing these rules and may periodically review and update the guidelines to improve clarification.


Who monitors violations?  Routine inspections for violations are not planned, but the PR Board is required to review all complaints brought forward.


Who can file a complaint? Any resident has a right to file a complaint to the PR Board about a perceived violation.  Complainants must include sufficient information to document the issue of concern, including a description of the violation, including the date, time, and pictures (if possible).  Residents filing a complaint should also be willing to participate as a witness, if an appeal hearing becomes necessary.


If I see a violation, should I talk with the resident first or file a complaint with the PR Board?  If the discussion is intended to be productive, non-confrontational, and with the intent to remedy the situaton, then talking to a neighbor about a concern is always encouraged.  Otherwise, a resident can forward concerns directly to the the PR Board.


How do I contact the PR Board to file a complaint? Email the PR Board with a description of the violation, including the date, time, and pictures (if possible).


What letters are issued by the PR Board for a violation?  The PR Board generally will contact a resident about a violation in the following order*:

  1. Courtesy letter or email with information about the violation
  2. 1st letter detailing the violation with a specific time period requesting remediation
  3. 2nd letter detailing the violation with a specific time period requesting remediation
  4. Final notice

For more information, refer to the Enforcement Policy.

(*In some instances when the severity of the violation requires immediate action or timing is critical in remedying the problem, the PR Board has discretion to bypass the contact order listed above and choose the most effective method of providing notification to a resident.)


What should I do if I receive a violation notice?  A resident who has received a violation notice is encouraged to respond to the PR Board as soon as possible to avoid potential fines.


What are my rights to appeal if I do not agree with the violations included in the notice?  A resident, who has received a violation notice but is disputing the issue, has a right to request a hearing with the PR Board and speak to all witnesses, including the resident who originally reported the issue to the PR Board.


Does the Crystal Valley Master HOA also monitor for violations?  Yes, Crystal Valley Master HOA actively monitors all Crystal Valley neighborhoods, including Painters Ridge.  In most instances, Painters Ridge community standards are more stringent than Crystal Valley, but there are some variations between the guidelines.  Although not common, it is possible for you to receive a violation notice from Crystal Valley Master HOA and not from Painters Ridge.  If you receive a violation letter, look at the letterhead to identify which HOA you need to provide a response.  If you receive a violation notice from Crystal Valley, you must follow their process for remedying the issue or appealing to the Crystal Valley Master HOA Board; the Painters Ridge Board does not get involved in these matters on behalf of a resident.